FAQs

FAQs

Kindly send ISIN details in the template as per security type, along with IPA Certificate and NSDL email (where applicable) to ftrac@ccilindia.co.in. If the template is not available, please send us an email at ftrac@ccilindia.co.in
Kindly ask any existing User to login into E Support portal by clicking on https://esupport.ccilindia.com/loginpage.aspx and raise a request as New User Creation / Modification / Suspension / Termination. For any further queries please email us at ftrac@ccilindia.co.in. or call us on 022-61546354.
User with requisite rights can access buyback reporting form under Primary menu. For any further queries please call us on 022-61546354 or email us at ftrac@ccilindia.co.in
Credit Rating can be added by providing rating letter. Please send the same to  ftrac@ccilindia.co.in. For any further queries please call us on 022-61546354.
Upload formats are made available under help menu in FTRAC. For any further queries please call us on 022-61546354 or email us at ftrac@ccilindia.co.in
Kindly send the revised ISIN details, along with IPA Certificate and NSDL email (where applicable) to ftrac@ccilindia.co.in for any type of modification in ISIN details.
The user needs to login to E Support portal by clicking on https://esupport.ccilindia.com/loginpage.aspx and raise a unlock user / reset password or Autolock unlock user request as required. For any further queries please email us at ftrac@ccilindia.co.in. or call us on 022-61546354.
The user needs to login to E Support portal by clicking on https://esupport.ccilindia.com/loginpage.aspx and raise a log off user request. For any further queries please email us at ftrac@ccilindia.co.in. or call us on 022-61546354.
The user needs to login to E Support portal by clicking on https://esupport.ccilindia.com/loginpage.aspx and raise a log off user request. For any further queries please email us at ftrac@ccilindia.co.in. or call us on 022-61546354.
Please provide all relevant details related to Non Member by sending an email at ftrac@ccilindia.co.in in a specified format. For any further queries please call us on 022-61546354
User with requisite rights can access delay / default reporting form under Primary menu. For any further queries please call us on 022-61546354 or email us at ftrac@ccilindia.co.in